How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask airheatman Your Own Question
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 7724
Experience:  Furnace, A/C and heat pump specialist.
16514686
Type Your HVAC Question Here...
airheatman is online now
A new question is answered every 9 seconds

I came to this page by way of searching for how to get my

Customer Question

I came to this page by way of searching for how to get my heat pump from being stuck in heating mode
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: yes did all that
JA: Do you plan on doing the work yourself?
Customer: yes, because I have had t
JA: Anything else we should know to help you best?
Customer: 2 specialist come out and they say I need to get a new unit in which I do not have that kind of money
Submitted: 3 months ago.
Category: HVAC
Expert:  airheatman replied 3 months ago.

Give me the model on your outdoor unit and tell me exactly what is going on and if anything has changed since it was working properly such as thermostat settings or wiring.

Customer: replied 3 months ago.
CH7530VKA1
Customer: replied 3 months ago.
Nothing has change since it was working
Expert:  airheatman replied 3 months ago.

OK your unit is made by ICP so it reverses in the cool mode. Do you have a meter so we can do some troubleshooting.If unit is not changing over to the cool mode we have one of 3 problems.

1.Reversing valve solenoid is not getting 24 volts

2.Solenoid is defective, getting voltage but not activating reversing valve

3.Reversing valve is bad and not swishing from heat to cool.

None of these justify having to replace unit.

Customer: replied 3 months ago.
what kind of meter
Expert:  airheatman replied 3 months ago.

Multi meter.

We would need a meter to troubleshoot. If you have a meter let me know .If not you can get an inexpensive one at Walmart for about 15 bucks if you would like to troubleshoot and I would be happy to guide you.

http://www.walmart.com/ip/Innova-3300-Equus-3300-Hands-free-Digital-Multimeter/14644665

Customer: replied 3 months ago.
ok, I have to go buy a meter
Expert:  airheatman replied 3 months ago.

Sounds good we will go from here. Do you know what the reversing valve solenoid looks like?

Customer: replied 3 months ago.
no
Expert:  airheatman replied 3 months ago.

I will guide you.It will be red or burgundy attached to reversing valve and have 2 wires going to it.

Expert:  airheatman replied 3 months ago.

Another picture

Customer: replied 3 months ago.
is this on the outside
Expert:  airheatman replied 3 months ago.

It will be inside of the outdoor unit .If you can attach pic of inside of the outdoor unit I will point it out

Customer: replied 3 months ago.
I will get back with you when I have brought a meter
Expert:  airheatman replied 3 months ago.

Sounds good.Our first step will be to locate the wires from this solenoid.Turn ac to cool mode and check between the two wires for 24 vac.We will go from there.

Related HVAC Questions