Have HVAC Questions? Ask an HVAC Expert for Answers
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue.
If my initial response doesn’t answer your question then let me know and we can continue our conversation.
NOTE: I can only get paid for assisting you if you RATE ANSWER the 5 star rating after you are satisfied with answer.
Are you ready?
Error code E4 means : Internal frost in the unit, shut off unit and wait for unit to defrost 1 hour
Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am HVAC Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.
The E4 code means the unit is detecting frost on the coil, that can be a low freon condition or the blower may not be working inside the unit. Your unit is too new for this issue and is under warranty I would advise calling Soleus and having them take care of it though.
All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!
Call Customer Service Center at 888-8SOLEUS
If you would like a phone call just select that offer thanks