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hello my name is Billy
Did you program in menu for heat pump?
Ok can you tell me what color wire you have on what terminal?
you have everything correct...if you set to heat does it blow cool?
yes...and also are these 3 separate systems or run by a zone panel and 1 hvac system?
Now in the set up...do you see mention of setting the reverse valve O/B?
correct in the thermostat set up guide...we want to set the O/B terminal option.
This terminal determines if it heats or cools.
I am having issue with my data download right now so I am going to refer this to another peer as to not slow things down for you. Just a moment
Hello, the program that must be changed is INSIDE the thermostat, the O/B function needs to be reversed. That is done by pressing buttons on the thermostat (according to manuals directions).
If we focus on that, we will have this problem solved in no time
Hello again, first off it is not possible to read the manual you have using those shadowy photo's... secondly you have mixed brands there, that is a problem.
We solve some of that problem by removing the front of the thermostat and reading the brand name and its model number from the back... post those here, I will see what I can do.
Honeywell is the largest thermostat maker in the world, they currently have over 100 different models.. going back a few years there are over a thousand.
I need to know very specifically which exact model number so that it can be programmed correctly, or indeed if it is the correct thermostat made to work with that *mix of indoor and outdoor unit.
Thanks, ***** ***** you have it wired for a conventional system, not a heat pump system... and you apparently have a heat pump system. I need the brand WITH the model number of of both the indoor and outdoor units to assess that.
If you have a NON heat pump system he has it wired correctly.... if you have a heat pump system he wired the thermostat to the wrong terminal strip in the thermostat.
get me the model numbers I need and I will check that out for you.