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1.Model on outdoor unit?
2.Do you have a volt meter for troubleshooting?
On call for cool, tell me if we are gettig230 to 240v to fan wires from contactor
Sorry had a phone all. Give me complete model so I can pull a wiring diagram.It will be something like 2ttr048 or similar The XE is a seres
Not pulling anything up by that model.See any number that starts with letter T?
Is this a mini split or a standard condensing unit?
See if we have 230v in and out of contactor
If noting into contactor the problem is an electrical supply issue. Check in and out of disconnect
Turn power off. Disconnect the wires from compressor at contactor.Leave fan wires attached. Turn breaker back on and see if outdoor fan runs.
There are 3 fat wires going down to compressor.Two should go to contactor and one to capacitor.We want to disconnect the ones from contactor to compressor usually red and black.