How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask BillyHvac Your Own Question
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22009
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
Type Your HVAC Question Here...
BillyHvac is online now
A new question is answered every 9 seconds

I have a Godin Norwegian diesel heater. I have had the flue

Customer Question

I have a Godin Norwegian diesel heater. I have had the flue cleaned and a new catalyst and ring put in. We have checked the door but it is still not burning properly. the catalyst isn't glowing red and the flame isn't blue. It is also blackening the door and the glass everytime I light it. I am in New Zealand and there doesn't seem to be anybody in the nth island that services these fires.
Submitted: 3 months ago.
Category: HVAC
Expert:  BillyHvac replied 3 months ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying

Customer: replied 3 months ago.
I still need help thanks Billy

Related HVAC Questions