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My name is Billy.
Quite often this is due to no power to the thermostat because of no power to furnace, blown fuse or tripped water safety.
Do you have access to the furnace?
Great...first can you tell me furnace model number? Or a pic with doors off?
We want to check furnace first and the safetys
thank you, ***** ***** has a circuit board that will have lights lit...can you remove the front door ?
when front door off you will see a panel in bottom with a view port the size of a quarter...look in this window for any lights that are lit or blinking.
If you remove the panel with view port we can check the small breaker on side of control box.
activate the 3 amp switch..it may or may not be tripped.
Then..the water switch...would you be able to bypass for a test? Basically remove the 2 wires that go to it and connect togther as though it wasnt there?
Power to the thermoststat should appear.
The 3 amp is just a little rocker switch..if it is tripped you will be able to press one side down and hear a click..if it is not tripped it will not move.
We are NOT bypassing the 3 amp.....we ar wanting to bypass the water safety switch.
Can you post pic of the drain or pump?
attached to the furnace is an ac coil...from this comes a drain pipe that drains water/condensation....do you see this?
You would take a pic and have on your computer...then click on the attach files link..it will let you then pick a picture from your computer..
Please check THIS
put bottom panel back on...power on...is thermostat still blank?