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My name is Billy.
Do you have a gas furnace with ac or do you have a heat pump?
If you had a furnace..it would have gas pipe to it and a chimney pipe or vent.
A heat pump is simply an ac package that runs backwards...so all you would have is the outdoor unit running in summer and winter ....
do you have more than 1 thermostat
ok this is the important part...
do your thermostats wire to a zone board first and then the blower unit?
Do you have 1 indoor blower and 1 outdoor unit?
if you have one or 2 outdoor units
Ok, the existing thermostat is for a heat pump with electric back up heat. The new thermostat you have does not have the provisions for a direct changeover. You would need a thermostat that says heat pump compatible with back up emergency heat
Correct....make sure the emergency heat provision is available...just not auxiliary.
If all set just rate service to close question