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Hello , my name is Wade. I live near the west coast factory in Eugene, Or. They also have a store. Call (866)(###) ###-####and order directly from them. Your stove is called the Monticello
Let me get you their local number here. Its only 6:22 am here so wait four hours to call
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How'd it go?
Well I'm terribly sorry for you situation. I've done everything I can to help you. If you are satisfied with my efforts of appreciate a positive rating.
You are welcome. I only get credit from the site if you leave me a positive rating. I did my best and can't help if Breckwell is less than adequate in the customer service department.