in very hot weather came home to 8 degree house. Thermostat indicates cooling, but no temperature reduction. Felt the refrigerant pipe behind insulation
, not cold, and didn't hear the unit on the roof vibrating. Turned breakers on and off. no change. Is there a reset button on exterior GE Weathertron XL series heat pump, or any diagnosis an amateur should attempt?
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: yes on thermostat. i haven't checked filters, but the outside unit is not running, and we are getting air flow inside.
JA: Do you plan on doing the work yourself?
Customer: only if it is as simple as a reset switch.
JA: Anything else we should know to help you best?
Customer: not that i can think of; just that the unit is tough to access on the roof.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.