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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My thermostat is acting like furnace even though it set on

Customer Question

My thermostat is acting like furnace even though it set on cool
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: it has happened before. I think thermoststat
JA: Do you plan on doing the work yourself?
Customer: we had power outages
JA: Anything else we should know to help you best?
Customer: yes, if there are clear steps on how to reset
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: HVAC
Expert:  Tim H. replied 3 months ago.

Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need. Please be patient as many times we work with several customers at once.

Are you saying the heat is on at the same time as the cooling?