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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Infinity system shows system malfunction, but no code given,

Customer Question

Infinity system shows system malfunction, but no code given
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just this evening
JA: Do you plan on doing the work yourself?
Customer: Not if it's too involved I'd prefer someone who knew what they are doing
JA: Anything else we should know to help you best?
Customer: Nope
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: HVAC
Expert:  Tim H. replied 5 months ago.

Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need. Please be patient as many times we work with several customers at once.

Have you tried killing power to the unit, then power back up?

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