How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 20949
Experience:  40+ yrs. experience as a licensed oil & gas technician.
94766
Type Your HVAC Question Here...
Rick is online now
A new question is answered every 9 seconds

I HAVE TRIED TO BLEED MY TANK BCZ WE RAN OUT OF OIL. WE BLED

Customer Question

I HAVE TRIED TO BLEED MY TANK BCZ WE RAN OUT OF OIL. WE BLED IT AND HIT THE RED RESET BUTTON. IT KICKED ON BUT SHUT OFF. STILL NO HOT WATER.
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: AMERICAN STANDARD
JA: Do you plan on doing the work yourself?
Customer: IF POSSIBLE.
JA: Anything else we should know to help you best?
Customer: NOT THAT I KNOW OF
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: HVAC
Customer: replied 11 months ago.
We have tried this about 5 or 6 times and had no luck. We need to shower and wash dishes.
Customer: replied 11 months ago.
hELLO??
Customer: replied 11 months ago.
Is somebody gonna answer
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  WCohn replied 11 months ago.

Hello, I'm sorry no one has answered yet. My name is ***** ***** I'm ready to help.

Customer: replied 11 months ago.
what can we do to rectify our situation?
Expert:  WCohn replied 11 months ago.

You haven't describe exactly what we are working on or if you have I don't see it.

Customer: replied 11 months ago.
I am trying to restart my American Standard hot water heater. We ran out of oil and need to gt it going. We bled it and hit the red reset button to no evail.
Expert:  WCohn replied 11 months ago.

Okay, so this is an oil fired water heater?

Expert:  WCohn replied 11 months ago.

Not propane, or natural gas?

Customer: replied 11 months ago.
oil it is
Expert:  WCohn replied 11 months ago.

Can you send a picture of the fuel valve?

Customer: replied 11 months ago.
I have no way to bcz I am on computer and it gives me no option to send picture.
Expert:  WCohn replied 11 months ago.

There should be a paperclip icon above where you type to chat

Customer: replied 11 months ago.
I do not see it, Also I wd have no way too transfer from phone to computer
Expert:  WCohn replied 11 months ago.

Okay are you seeing any ignition at all?

Customer: replied 11 months ago.
None at all
Expert:  WCohn replied 11 months ago.

Is this a unit with a push button ignitor?

Customer: replied 11 months ago.
There is a red button that once you push the unit kicks on
Expert:  WCohn replied 11 months ago.

Is it creating a spark?

Customer: replied 11 months ago.
don't see one
Expert:  WCohn replied 11 months ago.

Without pictures I'm afraid I can not help you any further, I am sorry.

Expert:  Rick replied 10 months ago.

Do you still need help?

Customer: replied 10 months ago.
I need help
Expert:  Rick replied 10 months ago.

Ok, let me see if I understand your situation. You have an oil burner and you needed to bleed the oil line because you ran out of oil. If so how did you bleed the line? did you do it with the burner motor running and the bleeder on the burner oil pump open? is this an old boiler or a fairly new furnace (boilers heat water furnaces heat air)?

Customer: replied 10 months ago.
I thought we bled the furnace.
Customer: replied 10 months ago.
All we did was we bled the line, then pushed red button. Motor kicked on then after about 30 sec shut off
Expert:  Rick replied 10 months ago.

You really didn't answer any of my questions.

how did you bleed the line? did you do it with the burner motor running and the bleeder on the burner oil pump open? is this an old boiler or a fairly new furnace (boilers heat water furnaces heat air)?

Customer: replied 10 months ago.
We loosened the screw on our old unit.
Customer: replied 10 months ago.
Some oil flowed out
Expert:  Rick replied 10 months ago.

You have to bleed the line with the motor running. So you open the bleeder then push the reset button. You still haven't told me anything about the equipment you have so I have to assume it's relatively new (less than 20 years old)

Expert:  Rick replied 10 months ago.

You have to let it run until no air bubbles come out, you get a steady stream of oil. Then you close the bleeder and the burner will fire up with any luck

Customer: replied 10 months ago.
American standard is the brand. I cant really find a year of production on it
Customer: replied 10 months ago.
Bled from t the spot my finger is on.
Customer: replied 10 months ago.
This is red button I pushed
Expert:  Rick replied 10 months ago.

Ok, really old boiler and burner. The picture of the bleeder isn't clear but my instructions to bleed that were in my last response are the same.

Customer: replied 10 months ago.
Now there is no oil flowing out of the unit.
Customer: replied 10 months ago.
The wrench is in the place where we loosened y6o bleed.
Expert:  Rick replied 10 months ago.

When you're spending this much money on a boiler durability and reliability would be my primary considerations and will prove the most cost effective over the life of the boiler

Customer: replied 10 months ago.
We rent, this not our property
Expert:  Rick replied 10 months ago.

Sorry that should have been posted to a different question. If you aren't getting any oil out now even with the motor running then the line or the filter is probably clogged (most likely at the tank). This is something your landlord should get fixed since it's not really a tenants responsibility. Just don't tell them you ran out of oil.

Customer: replied 10 months ago.
But how can we be sure that its clogged? Is there a way to tell so they don't figure the no oil thing out?
Customer: replied 10 months ago.
A bunch of oil flowed when we 1st tried.
Expert:  Rick replied 10 months ago.

There's no way they can know that you ran out of oil unless you tell them. This equipment is ancient and a clog is not uncommon. Could also be some other issue like a bad pump on the burner, also not your fault. That oil could have just been what was in the pump/line to start with.

Expert:  Rick replied 10 months ago.

If you aren't getting any oil with the bleeder open and the motor running then the only possibilities are a clogged line or a bad pump

Expert:  Rick replied 10 months ago.

Do you have any more questions?

Customer: replied 10 months ago.
Not at the moment. Thanks
Expert:  Rick replied 10 months ago.

You're welcome. I'd appreciate a favorable rating