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Hello, Maryann my name is ***** ***** I look forward to helping you! The router isn't the issue its the thermostat. What brand and model number is *****?
Okay I'm sorry I didn't see the model number earlier. Let me look it up
I don't think its a wire issue either because it worked fine before, correct?
Do you have the owners manual handy?
HERE is a link look at pages 51-59
I believe your thermostat just needs reset to the right equipment type
That's on page 54
Heat pump is a heat source and air conditioner. Aux would be if you also have a furnance
Do you have a furnace?
Okay so your only heat source on this system is your heat pump?
Your 170 should be 2
I believe so
Are you following page 51?
Well, for the category of system type its just #2
I'm so sorry you are right
Forgive my fat fingers
Here's where it starts
Function 2, Setting 0
Function 14, setting 0
Are you still there? I will stay and help if you are. Otherwise I'm headed to bed.