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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.
What do you have for heating/cooling equipment? a furnace with an AC coil? a heat pump? something else?
If you don't know what you have for equipment can you tell me the terminals that have wires connected to them on your existing thermostat?