Hi Pearl, the Rinnai Convector 400 lightes up, the fan engages then about 3 to 4 seconds the gas extinguishes then the warning buzzer comes on to let you know that the heater has cut out. Any sugesstions? Thanks, John.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I just picked the heater second hand this morning. The seller had moved house- no natural gas - but he assured me that it was working fine before he moved.
JA: Do you plan on doing the work yourself?
Customer: If possible.
JA: Anything else we should know to help you best?
Customer: The heater blows hot air untill it cuts out.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: There is a fine wire mesh filter at the back- all clear, and I have tried the range of thermostat setting
but it keeps going ouy. Should it have a secoudary filter?
JA: OK. To minimize me, please click the down arrow at the top right corner of this box. OK. To minimize me, please click the down arrow at the top right corner of this box. OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.