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Gaztech, HVAC Technician
Category: HVAC
Satisfied Customers: 246
Experience:  Owner at Gaztech
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I have a comfort net ctk04 communicating thermostat and w

Customer Question

Hi I have a comfort net ctk04 communicating thermostat and w cannot get the temperature below 75 degrees even though we have it set to 65 and its 78 degrees outside
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: I think it's the thermostat because there is cold air blowing from all the floor vents
JA: Do you plan on doing the work yourself?
Customer: Potentially because I am not sure I like this thermostat
JA: Anything else we should know to help you best?
Customer: The manual I have seems to indicate there is a way to change the humidity settings but that does not show up in my screen options anywhere
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: HVAC
Expert:  Gaztech replied 4 months ago.

HI I will assist you with that.


Customer: replied 4 months ago.
Ok great. What are your thoughts? The actual AC unit is an Amana
Expert:  Gaztech replied 4 months ago.

My thoughts are your t-stat has nothing to do with it.

Problem might be with outdoor unit.

Can you check all four sides of your outdoor unit to see if it is not clogged with pollen etc..

Expert:  Gaztech replied 4 months ago.

Hello, did you resolve the problem?

Customer: replied 4 months ago.
We seem to have resolved the issue by changing the filter out

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