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did you program the thermostat after wiring for heat use?
I mean the menu after wiring to tell the thermostat what it is controlling.
What is the make model of thermostat
see page 16 HERE
did you enter the info in this menu set up?
thats the issue 99% of the time. The unit comes set up for natural gas and ac.....set for heat pump and you will be all set.
That is correct
You are very welcome...just rate service to close and have a nice weekend