How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

The Ac isn't blowing cold air. When I try to turn it off at

Customer Question

The Ac isn't blowing cold air. When I try to turn it off at thermostat, it won't turn off unless I turn it off at the breaker. And the fan on the outside unit isn't turning
Submitted: 9 months ago.
Category: HVAC
Expert:  Tim H. replied 9 months ago.

Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need. Please be patient as many times we work with several customers at once.

So you say outside unit is not running AT ALL, but inside unit won't shut off, correct?

Customer: replied 9 months ago.
Expert:  Tim H. replied 9 months ago.

Sounds like a bad thermostat. Have you tried a different one?

Customer: replied 9 months ago.
No. I was thinking it might be a bad contractor on the outside unit
Expert:  Tim H. replied 9 months ago.

That would not let inside unit keep running, however.

Customer: replied 9 months ago.
Would a bad thermostat keep the outside unit from coming on though?
Expert:  Tim H. replied 9 months ago.

It would, yes. It would also allow inside unit to stay on.

Expert:  Tim H. replied 9 months ago.

To bypass the thermostat, turn furnace or air handler power off, take the front section of the thermostat off

the wall, loose from the back section (called subbase). You will see the thermostat wiring. Take the red wire

on R or RC-RH, yellow or blue wire on Y, and green wire on G and twist the ends of these together. Then power

back on. See if A/C now runs.

Expert:  Tim H. replied 9 months ago.

Did you need additional help?

Related HVAC Questions