Have HVAC Questions? Ask an HVAC Expert for Answers
Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need.
I'm not sure what you are asking here. Are you saying when you hooked up new thermostat that there's an orange and blue thermostat wire that was not used? Can you tell me about your system. Is this a heat pump or standard central AC. How do you currently have it wired?