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Hi, can you provide me the model of the thermostat? Thanks
Typically this is a delay timer that must time out before a signal is sent to the AC to start up the compressor, but I would like to verify this by looking up the exact model of thermostat
I am unable to accommodate a phone call right now. We can continue here or if you prefer, I will opt out so it can be opened up to another technician whom may be able to accept a phone call now. I just got your thermostat information pulled up
If we do not use the phone call service you should not be charged for it
First I need to know, are there any active service alerts on the thermostat?
Also, are you operating the thermostat as a programmable thermostat or a non programmable thermostat? It can be set up as either
I cannot do a phone call right now. I can walk you through checking the programming if you like. Otherwise I will opt out so that other technicians can accommodate the live phone call