How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

Seasonal problems with a tweo31e13fb2

Customer Question

Seasonal problems with a tweo31e13fb2
Submitted: 6 months ago.
Category: HVAC
Expert:  D.E. Anderson replied 6 months ago.

Hi, I will try to help you with your issues. What kind of seasonal issues are you having?

Customer: replied 6 months ago.
the unit for he past few seasons does not turn over from heating to Ac no indicator light on the control board indicates a fault
Expert:  D.E. Anderson replied 6 months ago.

Are you available to check the equipment now and do you have a volt meter available to check control voltages?

Customer: replied 6 months ago.
I am over the phone with my grandparents and am not at the unit.
Expert:  D.E. Anderson replied 6 months ago.

Ok we can wait until you are at home where I can walk you through the troubleshooting. I would like to walk you through verifying the correct controls are energized by your thermostat and circuit board. Just contact me back once you are around. It may take a little while for me to reply when you let me know you are ready if I am not logged on at that time. The email notification for replies is a little slow. Will this be fine with you?

Customer: replied 6 months ago.
it should be fine. Is there a direct email or do I respond to your last chain.
Expert:  D.E. Anderson replied 6 months ago.

Just reply back here and the system will email me a notification. Thanks

Customer: replied 6 months ago.
I'll need to redirect the corrispondance to a different email can this be done by supplying the new email to you???
Expert:  D.E. Anderson replied 6 months ago.

No, you will need to change your email address on your Just Answer account. Simply replying here will email me a notification that you've replied. If you have trouble customer service should be able to change the email address for you that you receive your notifications to.

Customer: replied 6 months ago.
Thank you.
Expert:  D.E. Anderson replied 6 months ago.

Thank you. I will be awaiting your reply.

Expert:  D.E. Anderson replied 6 months ago.

Hi, do you still need assistance with your situation?