Have HVAC Questions? Ask an HVAC Expert for Answers
The flame function on the remote does not control the actual flame itself.The flame button is for the illusion of the flame.In otherwords the picture.
Heater can be on low, but show a variety of flames to provide the ambience desired.
While heater is running, pressing the flame button should activate this feature.Then by pressing up or down arrows the picture should change as the bars displayed changes.
This has nothing to do with the actual flame or amount of gas burning, but simply the picture.
THat is most likley an issue with the little control board in the unit and would need to be replaced.