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Tim H.
Tim H., HVAC Professional
Category: HVAC
Satisfied Customers: 3971
Experience:  Experienced in all aspects of HVAC, both residential and commercial.
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Robertshaw thermostat had EER code, and not cool down JA:

Customer Question

robertshaw thermostat had EER code, and not cool down
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: thank you
JA: Is there anything else the HVAC Technician should be aware of?
Customer: two floor, two unit, no gas
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: HVAC
Expert:  Tim H. replied 6 months ago.
Hi, I'm Tim and I'm an HVAC expert here to assist you with your questions. Please provide all information I request as it makes it more difficult to troubleshoot something when I'm not there onsite. Essentially, you become my eyes and ears. Thanks for the opportunity to help. At the end of our dialog, you will have a chance to rate my service, but please wait until we are finished and you're satisfied you have all the information you need. Please be patient as many times we work with several customers at once.Not sure what you mean by EER code. Can you upload a picture of it to the site here?
Customer: replied 6 months ago.
it show EER under the cooling sign
Expert:  Tim H. replied 6 months ago.
Can you take a picture and upload to the site here?
Customer: replied 6 months ago.
I try to upload now
Expert:  Tim H. replied 6 months ago.
To upload a pic, save to your PC and upload using the small paper clip icon.
Customer: replied 6 months ago.
this is the photo
Customer: replied 6 months ago.
my first floor work well, second floor is very hot.
Expert:  Tim H. replied 6 months ago.
EER is energy efficient recovery. It usually happens when it is trying to catch up after being off for a while. Is cold air blowing from vents?
Customer: replied 6 months ago.
first floor yes, not second floor
Expert:  Tim H. replied 6 months ago.
just one unit?
Customer: replied 6 months ago.
two units
Expert:  Tim H. replied 6 months ago.
you have a zone system?
Customer: replied 6 months ago.
not two thermostat
Customer: replied 6 months ago.
same
Expert:  Tim H. replied 6 months ago.
Do you have a zone system? Zone control panel?
Customer: replied 6 months ago.
no, I have two units, and two thermostat in both floor.
Customer: replied 6 months ago.
I can upload your the pictures
Expert:  Tim H. replied 6 months ago.
please
Customer: replied 6 months ago.
I have 4 photos, each floor thermostat, ac units and furnace. first is first floor. cool air come in. second floor is really hot.
Expert:  Tim H. replied 6 months ago.
On 2nd floor, is this served by an attic unit?
Customer: replied 6 months ago.
no. both out door.
Customer: replied 6 months ago.
I send you the ac units outdoor photo
Customer: replied 6 months ago.
furnace
Expert:  Tim H. replied 6 months ago.
I know both condensers are outside, but does one unit have air handler in attic?
Customer: replied 6 months ago.
my second floor thermostat did not work properly. I take off the cover, and adjust it, ac works. today, it just not work.
Customer: replied 6 months ago.
I did not know.
Expert:  Tim H. replied 6 months ago.
ok, can't help much without that info
Customer: replied 6 months ago.
can it be the problem of thermostat.
Expert:  Tim H. replied 6 months ago.
could be. you want to try replacing?
Customer: replied 6 months ago.
I ordered from amazon and they will have third party company to install it.
Customer: replied 6 months ago.
thank you for your help.
Expert:  Tim H. replied 6 months ago.
Let me know if you have additional questions. Otherwise, good luck! Thanks for using Just Answer and please don't forget to rate my service as that's how experts get paid (thanks in advance for any bonus left). Otherwise experts work at their own time and expense. Feel free to post back with any more questions. Remember, you can rate question at any point and still ask more questions (related to the same thing) later on. Experts prefer if you rate question at the end of our first chat.
Expert:  Tim H. replied 6 months ago.
Did you have additional questions on this?