How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 19493
Experience:  40+ yrs. experience as a licensed oil & gas technician.
94766
Type Your HVAC Question Here...
Rick is online now
A new question is answered every 9 seconds

Does it cost money to ask a question? JA: I'll do all I can

Customer Question

Does it cost money to ask a question?
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I have a Burnham P205A-WVN boiler. The pilot light has a blue flame. I turned the thermostat up to 75 degrees F and the heat isn't kicking on. It's currently 51 degrees F in my home.
JA: Sometimes HVAC issues that that you think will be really complicated end up being easy to fix. The HVAC Technician I'm going to connect you with knows all the tricks and shortcuts. Anything else I can tell the HVAC Technician before I connect you two?
Customer: That is my issue with HVAC, thanks.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and connect you two.
Submitted: 8 months ago.
Category: HVAC
Expert:  HVAC Guru replied 8 months ago.
Yes it looks like you bid 28 dollars if you want to continue here
Customer: replied 8 months ago.
I want to continue
Expert:  HVAC Guru replied 8 months ago.
OK great, do you see the thermostat wires or can you get at them?
Customer: replied 8 months ago.
Yes, I have to cover off the boiler
Customer: replied 8 months ago.
Does this cost an ADDITIONAL $24 over the $23 to be charged?
Customer: replied 8 months ago.
Hello?
Expert:  HVAC Guru replied 8 months ago.
Ok do you see the Red and WHite thermostat wires?
Customer: replied 8 months ago.
I see all the wires
Customer: replied 8 months ago.
Hello? Are you there?
Customer: replied 8 months ago.
H E L L O ? ?
Customer: replied 8 months ago.
Can you please continue to assist me!
Customer: replied 8 months ago.
Well, it seems I can't be connected to another person without incurring another charge. Will you continue to assist me?
Expert:  HVAC Guru replied 8 months ago.
Yes I am here can you connect your Red and White thermostat wires together and see if it heats?
Customer: replied 8 months ago.
the wires in the boiler, not the actual thermostat, correct?
Expert:  HVAC Guru replied 8 months ago.
The thermostat wires not the boiler wires
Customer: replied 8 months ago.
meaning i have to take the thermostat off the wall?
Expert:  HVAC Guru replied 8 months ago.
Yes or if you can see the thermostat wires in the boiler you can connect those two there
Customer: replied 8 months ago.
I'm going upstairs to the thermostat, please don't disappear.
I sent you a picture of the wires in the boiler. Are any of them the correct wires?
Expert:  HVAC Guru replied 8 months ago.
I saw the picture but can not tell 100% check the ones at the thermostat
Customer: replied 8 months ago.
Ok, I unscrewed both the red and white wires in the thermostat, made a better hook shape on their ends and then screwed them back on where they were
Customer: replied 8 months ago.
I went upstairs for FOUR minutes to take care of thermostat wires. Been back for 15 minutes and no reply?
Expert:  HVAC Guru replied 8 months ago.
YEs I am here there is a delay in your replies to me
Expert:  HVAC Guru replied 8 months ago.
You have to interlock the RED and WHITE wires and see if it lights or get a paperclip and touch them together and see if it lights
Customer: replied 8 months ago.
Not understanding.
I interlock the red and white wires at the thermostat and then hook them around which screw? For the white or for the red?
Expert:  HVAC Guru replied 8 months ago.
No just interlock them and see if the unit comes on
Customer: replied 8 months ago.
ok, going back upstairs to the thermostat
Expert:  HVAC Guru replied 8 months ago.
OK
Customer: replied 8 months ago.
I interlocked the two wires at the thermostat and heard a click noise, but the heat hasn't kicked on yet
Customer: replied 8 months ago.
I left them interlocked thinking maybe it takes a few minutes
Expert:  HVAC Guru replied 8 months ago.
OK let me see if another expert can assist you further on this as I am having computer issue, standby for a reply from another expert
Customer: replied 8 months ago.
For real! Within 24 hours!!!!
Expert:  Rick replied 8 months ago.
My name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.Does your boiler have a motorized vent damper (see attached pic) on the exhaust vent? If so is it open?
Customer: replied 8 months ago.
Yes it does. I should just take the black cover off - two screws?
Customer: replied 8 months ago.
My red and white wires at interlocked at the thermostat now per HVAC Guru
Expert:  Rick replied 8 months ago.
No, don't do that. Is the damper open? You can tell by looking at the flat of the motor shaft. If the flat is vertical it's open.
Customer: replied 8 months ago.
The button is set on the 'automatic operation' setting
Expert:  Rick replied 8 months ago.
That's not what I asked. Is the flat of the motor shaft vertical or horizontal?
Customer: replied 8 months ago.
I don't know what the 'flat of the motor shaft' is
Expert:  Rick replied 8 months ago.
There a shaft (a flat piece of metal) between the motor and where it disappears into the vent pipe. I need to know if that flat part is vertical or horizontal
Customer: replied 8 months ago.
Do either of these pictures help with the answer to the question?
Expert:  Rick replied 8 months ago.
Ok, it's not open. Try moving that switch you mentioned to the other position. It might say HOLD OPEN or MANUAL or SERVICE. Whatever it says slide it to the other side from where it is now
Customer: replied 8 months ago.
It says 'HOLD OPEN'. I'll switch it now
Expert:  Rick replied 8 months ago.
OK
Customer: replied 8 months ago.
I hear a lovely noise from the boiler!
Customer: replied 8 months ago.
Which just stopped!
Expert:  Rick replied 8 months ago.
So the burner fired up?
Customer: replied 8 months ago.
Yes, it did
Expert:  Rick replied 8 months ago.
Is it still firing?
Customer: replied 8 months ago.
No it isn't
Expert:  Rick replied 8 months ago.
The damper is still open?
Customer: replied 8 months ago.
The switch is where you told me to switch it to: ***** ***** DAMPER
Customer: replied 8 months ago.
Not sure if it makes a difference, but my red and white wires the the thermostat are still interlocked
Expert:  Rick replied 8 months ago.
Ok, but I need to know is the damper still open? You just bypassed the thermostat by connecting those wires so we're sure there is a call for heat. It help but it's not going to fix this.
Customer: replied 8 months ago.
Damper switch set to HOLD OPEN DAMPER
Expert:  Rick replied 8 months ago.
You're not telling me what I need to know. Try this, put the switch back to AUTO. When the damper stops moving turn the switch back to HOLD OPEN and pay close attention to which way the flat shaft turns. Then tell me what happens.
Customer: replied 8 months ago.
Putting it back on AUTO the flat shaft turned horizontal.
Customer: replied 8 months ago.
Now onto HOLD OPEN - nothing happened. Stayed in horizontal position. Burners didn't fire up
Expert:  Rick replied 8 months ago.
Ok, but it did move the last time and the burners fired up?
Customer: replied 8 months ago.
I didn't take note of movement last time, but YES the burners most definitely fired up
Expert:  Rick replied 8 months ago.
Ok, it sounds like you have a bad vent damper. If it doesn't work right (your description indicates it isn't) the burners won't fire up. You'll probably need to call a plumber to replace it
Customer: replied 8 months ago.
Ok thank you
Expert:  Rick replied 8 months ago.
You're welcome
Expert:  Rick replied 8 months ago.
I'd appreciate a favorable rating