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Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 21175
Experience:  40+ yrs. experience as a licensed oil & gas technician.
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Customer Question

Does it cost money to ask a question?
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I have a Burnham P205A-WVN boiler. The pilot light has a blue flame. I turned the thermostat up to 75 degrees F and the heat isn't kicking on. It's currently 51 degrees F in my home.
JA: Sometimes HVAC issues that that you think will be really complicated end up being easy to fix. The HVAC Technician I'm going to connect you with knows all the tricks and shortcuts. Anything else I can tell the HVAC Technician before I connect you two?
Customer: That is my issue with HVAC, thanks.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: HVAC
Expert:  HVAC Guru replied 1 year ago.
Yes it looks like you bid 28 dollars if you want to continue here
Customer: replied 1 year ago.
I want to continue
Expert:  HVAC Guru replied 1 year ago.
OK great, do you see the thermostat wires or can you get at them?
Customer: replied 1 year ago.
Yes, I have to cover off the boiler
Customer: replied 1 year ago.
Does this cost an ADDITIONAL $24 over the $23 to be charged?
Customer: replied 1 year ago.
Expert:  HVAC Guru replied 1 year ago.
Ok do you see the Red and WHite thermostat wires?
Customer: replied 1 year ago.
I see all the wires
Customer: replied 1 year ago.
Hello? Are you there?
Customer: replied 1 year ago.
H E L L O ? ?
Customer: replied 1 year ago.
Can you please continue to assist me!
Customer: replied 1 year ago.
Well, it seems I can't be connected to another person without incurring another charge. Will you continue to assist me?
Expert:  HVAC Guru replied 1 year ago.
Yes I am here can you connect your Red and White thermostat wires together and see if it heats?
Customer: replied 1 year ago.
the wires in the boiler, not the actual thermostat, correct?
Expert:  HVAC Guru replied 1 year ago.
The thermostat wires not the boiler wires
Customer: replied 1 year ago.
meaning i have to take the thermostat off the wall?
Expert:  HVAC Guru replied 1 year ago.
Yes or if you can see the thermostat wires in the boiler you can connect those two there
Customer: replied 1 year ago.
I'm going upstairs to the thermostat, please don't disappear.
I sent you a picture of the wires in the boiler. Are any of them the correct wires?
Expert:  HVAC Guru replied 1 year ago.
I saw the picture but can not tell 100% check the ones at the thermostat
Customer: replied 1 year ago.
Ok, I unscrewed both the red and white wires in the thermostat, made a better hook shape on their ends and then screwed them back on where they were
Customer: replied 1 year ago.
I went upstairs for FOUR minutes to take care of thermostat wires. Been back for 15 minutes and no reply?
Expert:  HVAC Guru replied 1 year ago.
YEs I am here there is a delay in your replies to me
Expert:  HVAC Guru replied 1 year ago.
You have to interlock the RED and WHITE wires and see if it lights or get a paperclip and touch them together and see if it lights
Customer: replied 1 year ago.
Not understanding.
I interlock the red and white wires at the thermostat and then hook them around which screw? For the white or for the red?
Expert:  HVAC Guru replied 1 year ago.
No just interlock them and see if the unit comes on
Customer: replied 1 year ago.
ok, going back upstairs to the thermostat
Expert:  HVAC Guru replied 1 year ago.
OK
Customer: replied 1 year ago.
I interlocked the two wires at the thermostat and heard a click noise, but the heat hasn't kicked on yet
Customer: replied 1 year ago.
I left them interlocked thinking maybe it takes a few minutes
Expert:  HVAC Guru replied 1 year ago.
OK let me see if another expert can assist you further on this as I am having computer issue, standby for a reply from another expert
Customer: replied 1 year ago.
For real! Within 24 hours!!!!
Expert:  Rick replied 1 year ago.
My name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.Does your boiler have a motorized vent damper (see attached pic) on the exhaust vent? If so is it open?
Customer: replied 1 year ago.
Yes it does. I should just take the black cover off - two screws?
Customer: replied 1 year ago.
My red and white wires at interlocked at the thermostat now per HVAC Guru
Expert:  Rick replied 1 year ago.
No, don't do that. Is the damper open? You can tell by looking at the flat of the motor shaft. If the flat is vertical it's open.
Customer: replied 1 year ago.
The button is set on the 'automatic operation' setting
Expert:  Rick replied 1 year ago.
That's not what I asked. Is the flat of the motor shaft vertical or horizontal?
Customer: replied 1 year ago.
I don't know what the 'flat of the motor shaft' is
Expert:  Rick replied 1 year ago.
There a shaft (a flat piece of metal) between the motor and where it disappears into the vent pipe. I need to know if that flat part is vertical or horizontal
Customer: replied 1 year ago.
Do either of these pictures help with the answer to the question?
Expert:  Rick replied 1 year ago.
Ok, it's not open. Try moving that switch you mentioned to the other position. It might say HOLD OPEN or MANUAL or SERVICE. Whatever it says slide it to the other side from where it is now
Customer: replied 1 year ago.
It says 'HOLD OPEN'. I'll switch it now
Expert:  Rick replied 1 year ago.
OK
Customer: replied 1 year ago.
I hear a lovely noise from the boiler!
Customer: replied 1 year ago.
Which just stopped!
Expert:  Rick replied 1 year ago.
So the burner fired up?
Customer: replied 1 year ago.
Yes, it did
Expert:  Rick replied 1 year ago.
Is it still firing?
Customer: replied 1 year ago.
No it isn't
Expert:  Rick replied 1 year ago.
The damper is still open?
Customer: replied 1 year ago.
The switch is where you told me to switch it to: ***** ***** DAMPER
Customer: replied 1 year ago.
Not sure if it makes a difference, but my red and white wires the the thermostat are still interlocked
Expert:  Rick replied 1 year ago.
Ok, but I need to know is the damper still open? You just bypassed the thermostat by connecting those wires so we're sure there is a call for heat. It help but it's not going to fix this.
Customer: replied 1 year ago.
Damper switch set to HOLD OPEN DAMPER
Expert:  Rick replied 1 year ago.
You're not telling me what I need to know. Try this, put the switch back to AUTO. When the damper stops moving turn the switch back to HOLD OPEN and pay close attention to which way the flat shaft turns. Then tell me what happens.
Customer: replied 1 year ago.
Putting it back on AUTO the flat shaft turned horizontal.
Customer: replied 1 year ago.
Now onto HOLD OPEN - nothing happened. Stayed in horizontal position. Burners didn't fire up
Expert:  Rick replied 1 year ago.
Ok, but it did move the last time and the burners fired up?
Customer: replied 1 year ago.
I didn't take note of movement last time, but YES the burners most definitely fired up
Expert:  Rick replied 1 year ago.
Ok, it sounds like you have a bad vent damper. If it doesn't work right (your description indicates it isn't) the burners won't fire up. You'll probably need to call a plumber to replace it
Customer: replied 1 year ago.
Ok thank you
Expert:  Rick replied 1 year ago.
You're welcome
Expert:  Rick replied 1 year ago.
I'd appreciate a favorable rating