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Hey eric are you on currently?
Hello, the whole thing is automated to a large extend, if you do not want something offered just do not accept it.
I am an expert here, there are dozens of us. Most still working in the trade, we all come and go, I can possibly help you ... your billing questions need to be directed to 'customer service'. I have answered over 30,000 questions so far i the last 5 years.
We work here at our own expense, we loose our shirts if we stay with you too long with coaching, trouble shooting, running tests and training and you do not rate us (the expert, not the company that are upset with positively)... Let me know if you would like to continue or not.
I will be here for another hour or so tonight, the back in the morning.
So far it sounds like you ran into some novice service people. The symptom of firing for 5 or 10 seconds then going off points directly to a dirty flame sensor rod, or a bad printed circuit card that is is wired to.
Let me know if you a multimeter with Micro Amps on it to run a few tests or not,
We can go from there.
Hello again, tell me please if this is what you have or not
We can do a heat stress test on the control module.
Use a hair drier to slowly warm the printed circuit card up to 120F or a bit warmer, but not over 140F... take 15 minutes to do this in order to saturate heat the entire module. if there is any change in the error codes or other behavior... the card has a cracked micro circuit that opens and closes as the card expands and contracts... that proves a bad printed circuit card.
The company has not published the wiring diagram or even just the connection diagram, There should be one glued to the inside of the units front cover, take a photo of that for me please, close up, straight on, well focused and well lit... use the paper clip icon at the right end of your tool bar or the 'attach files' link to the left of the send button, I can mark it up with specific tests.
No change however does not prove the card is good however... but a change proves the card is definitely bad.
Clarification, by 'printed circuit card' I meant to say the entire control module.