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I'm sorry for the delay. If you could post the brand and model number (that model number doesn't come up in a search) I might be able to point you to a local service company.
I suspect the reason you didn't get a response is because no one that saw it is familiar with this brand, neither am I. Just Answer has independent experts. We don't rep any manufacturer. I'm going to open this up to my colleagues peraps one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.