How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

My Honeywell thermostat is blank I went on a week vacation

Customer Question

my Honeywell thermostat is blank I went on a week vacation and put the system to off but when I came back its off It doesn't have batteries
JA: Thanks. Can you give me any more details about your issue?
Customer: I took it off the wall and checked the wires. It all looks good
JA: OK got it. Last thing — HVAC Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 8 months ago.
Category: HVAC
Expert:  Rick replied 8 months ago.

What is the brand and model number of your heating equipment? I assume you turned the power back on to it.

Customer: replied 8 months ago.
Honeywell
TH6320WF
Expert:  Rick replied 8 months ago.

Ok that's the thermostat. I need brand and model number of the heating equipment (furnace, boiler, etc)

Customer: replied 8 months ago.
I can't get up to the furnace
Customer: replied 8 months ago.
I will try in a minute. Let me get a ladder
Expert:  Rick replied 8 months ago.

If your thermostat doesn't have batteries then t get's its power from the furnace. There's a pretty good chance this is a furnace not a thermostat issue. If you turned the power back on to the furnace then you may have to get a pro in to check it out.