Have HVAC Questions? Ask an HVAC Expert for Answers
Hi, I'm Tim and I'm an HVAC expert here to help answer your question(s). Please provide all the information I ask for since I'm not onsite. At the end of our dialog you will be asked to rate my service, but please wait until then and all your question(s) have been answered satisfactorily. If you are not satisfied, I'd appreciate it if you'd tell me why before leaving a negative rating and allow me to continue to work with you until we are able to both agree on an outcome to follow. Thanks for your business!
What kind of system do you have? Heat pump or standard furnace and central AC?
I need to know the type of system you have as wiring differs in a heat pump vs a standard furnace and central AC.
We don't need to do a phone call. but it is VERY IMPORTANT you answer my questions so I can help. I need to know whether you have a heat pump or just a standard gas furnace and central AC.
Green goes to G, red to RC-RH, white to W or W1, and blue to Y. You shouldn't need the brown.
The site will not let us give out our email addresses nor make phone calls unless customer is charged. But you can save this page and come back to our chat.
OK, should work fine. Let me know if you have additional questions. Otherwise, good luck! Thanks for using Just Answer and please don't forget to rate my service as that's how experts get paid (thanks in advance for any bonus left). Otherwise experts work at their own time and expense. Feel free to post back with any more questions. Remember, you can rate question at any point and still ask more questions (related to the same thing) later on. Experts prefer if you rate question at the end of our first chat.
Check your blue that goes on Y up at your stat. Is it also connected to Y down at the furnace?
Did you need additional help with this?
Let me know if you have additional questions on this. Otherwise, thank you for using Just Answer and please don't forget to rate my service as that's how experts get paid (Thanks in advance for any bonus left). Otherwise experts work at their own time and expense. Feel free to post back with any more questions.