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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I have a heatlator electric fireplace that does not turn on.

Customer Question

I have a heatlator electric fireplace that does not turn on. The pilot works but it seems that it is not receiving gas, can you help me please?
Submitted: 7 months ago.
Category: HVAC
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  HVAC Guru replied 7 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.

Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money.

Does the pilot stay lit?

Customer: replied 7 months ago.
the pilot stays lit.
Customer: replied 7 months ago.
The entire system got cleaned, what else we can do?
Customer: replied 7 months ago.
We got it to turn on by now it will turn off. What do you think happened?
Customer: replied 7 months ago.
Are you there?
Customer: replied 7 months ago.
I did not get any help yet. What is next?
Expert:  HVAC Guru replied 7 months ago.

Check the thermopile that is the larger looking thermocouple to see if it reads 350+ millivolts when lit can you do that?

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