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Sean
Sean, HVAC Technician
Category: HVAC
Satisfied Customers: 165
Experience:  Owner HVAC company
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I HAVE A CLIMATEMASTER THERMOSTAT TO MAKE IT WORK WATER

Customer Question

I HAVE A CLIMATEMASTER THERMOSTAT I AM TRYING TO MAKE IT WORK FOR A WATER SOURCE CLIMATEMASTER hs03GSCMRSGCSC
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: IT WORKS ON HEAT BUT NOT COOL
JA: Sometimes HVAC issues that that you think will be really complicated end up being easy to fix. The HVAC Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the HVAC Technician should be aware of?
Customer: NO
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the HVAC Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: HVAC
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  BillyHvac replied 1 year ago.

hello,

is this an existing thermostat not working or a new/relocate?

Customer: replied 1 year ago.
New thermostat a climatemaster. The unit is a water source heat pump old thermostat was working a mercury and lever was broken but the unit worked until new was installed
Expert:  BillyHvac replied 1 year ago.

Thank you,

Is the new thermostat wired the same as old?

Does new thermostat have to be programmed in menu?

Or...what is make/model of the new thermostat?

Customer: replied 1 year ago.
New thermostat is a climatemaster I wire it the same as the old
Expert:  BillyHvac replied 1 year ago.

with a model number I could see if there is a menu change needed

Customer: replied 1 year ago.
The unit or thermostat
Expert:  BillyHvac replied 1 year ago.

the thermostat....we need to tell the thermostat what it is controlling..

also does it run in cool mode but does not cool or does not run at all in cool mode

Customer: replied 1 year ago.
Hey I gave you the model number already
Customer: replied 1 year ago.
Of the unit it is a water source heat pump
Expert:  BillyHvac replied 1 year ago.

maybe the info is not coming through..I do not see a model number for the thermostat anywhere..need thermostat number not unit

Customer: replied 1 year ago.
ATA22U01 it is climatemaster
Customer: replied 1 year ago.
It's a climatemaster thermostat
Expert:  Sean replied 1 year ago.
Give me about 10 minutes and ill help you solve this
Expert:  Sean replied 1 year ago.

alright you on?

Expert:  Sean replied 1 year ago.

We can fix this pretty quickly i believe

Customer: replied 1 year ago.
I got nothing
Expert:  Sean replied 1 year ago.

Do you have the manual. We need to get into the actual settings of the termostat and change a few settings.

Expert:  Sean replied 1 year ago.

but we both need to be on at the same time and you in front on thermostat

Customer: replied 1 year ago.
It is not programmable I have the manual
Expert:  Sean replied 1 year ago.

There is a service programming that needs to be done. Most likely your reversing valve or heat pump isn't set up in the thermostat correctly

Customer: replied 1 year ago.
I ask how do you hook up a thermostat for a heat pump I know that because it is not working genius
Expert:  Sean replied 1 year ago.

And i believe that the ONLY problem is a programming problem. NOT a wiring problem, According to above you already wired it the same as the old!

Expert:  Sean replied 1 year ago.

You can have it hooked up right wrong it doesnt matter unless the thermostat actually knows there is a heat pump and it most likely doesnt

Customer: replied 1 year ago.
I call climatemaster and they help they knew exactly what it was.
Expert:  Sean replied 1 year ago.
What was it ?