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is this an existing thermostat not working or a new/relocate?
Is the new thermostat wired the same as old?
Does new thermostat have to be programmed in menu?
Or...what is make/model of the new thermostat?
with a model number I could see if there is a menu change needed
the thermostat....we need to tell the thermostat what it is controlling..
also does it run in cool mode but does not cool or does not run at all in cool mode
maybe the info is not coming through..I do not see a model number for the thermostat anywhere..need thermostat number not unit
alright you on?
We can fix this pretty quickly i believe
Do you have the manual. We need to get into the actual settings of the termostat and change a few settings.
but we both need to be on at the same time and you in front on thermostat
There is a service programming that needs to be done. Most likely your reversing valve or heat pump isn't set up in the thermostat correctly
And i believe that the ONLY problem is a programming problem. NOT a wiring problem, According to above you already wired it the same as the old!
You can have it hooked up right wrong it doesnt matter unless the thermostat actually knows there is a heat pump and it most likely doesnt