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Hello, at T-stat is R W Y G C have wires connected to them?
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.
Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money.
The red wire is normally you 24 volt positive wire and has to be connected to the RH terminal or R terminal and that would cause that issue.
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Sorry your message just came through.
Connect the R wire to the Y wire and see if the AC comes on.
Dear customer, it seems that 2 experts got locked on the case and froze the system,
do you wish to continue?
are you there right now? Ill be more than happy to assist you and see if we can get this figured out?