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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
Is the call light flashing on the unit?
Have you checked the snap discs on the unit?
Like this, they should have a button in between the wires that you can press to see if it is tripped.
I guess this is my fault I should have asked what model Jotul do you have?
OK do you see the valve and the markings by the wires on the valve labeled TH TP/TH?
Did you get my last post?
There are these connection on the valve have you looked at the valve?