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HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 13995
Experience:  15yrs in the HVAC industry with certificates and degrees.
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I have a ventless Jotul stand alone stove ( years but not

Customer Question

I have a ventless Jotul stand alone stove (for many years but not often used). First attempt to start today failed. No apparent spark and no response at all.
JA: Thanks. Can you give me any more details about your issue?
Customer: Nothing other than it is a natural gas hook-up
JA: OK got it. Last thing — HVAC Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: HVAC
Expert:  HVAC Guru replied 9 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

Is the call light flashing on the unit?

Customer: replied 9 months ago.
I don''t see a call light
Expert:  HVAC Guru replied 9 months ago.

Have you checked the snap discs on the unit?

Customer: replied 9 months ago.
I have no idea what a snap disc is
Expert:  HVAC Guru replied 9 months ago.

Like this, they should have a button in between the wires that you can press to see if it is tripped.

CLICK HERE

Customer: replied 9 months ago.
my unit looks nothing like picture. this is a natural
gas unit. it is an enclosed valve with push button starter and valve to adjust flow. no wires are visible
Expert:  HVAC Guru replied 9 months ago.

I guess this is my fault I should have asked what model Jotul do you have?

Customer: replied 9 months ago.
it is a number 3 free standing ventless stove we have had for many years
Expert:  HVAC Guru replied 9 months ago.

OK do you see the valve and the markings by the wires on the valve labeled TH TP/TH?

Customer: replied 9 months ago.
no more money from here
Expert:  HVAC Guru replied 9 months ago.

Did you get my last post?

Customer: replied 9 months ago.
but you don''t seem to have them. again--no wires, no discs. natural gas enclosed unit with push button start and flow valve
Expert:  HVAC Guru replied 9 months ago.

There are these connection on the valve have you looked at the valve?

Customer: replied 9 months ago.
I'm going to have to come back to this at a later time in order to keep an appointment
Expert:  HVAC Guru replied 9 months ago.

OK