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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
That sounds like a bad relay contactor, that can happen and you can not fix that by any easy means. It will eventually fail. I would suggest recording it on your phone and playing it for him when you get him back out. Then you can show him what t is doing.
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