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Eddie
Eddie, Home Improvement Contractor
Category: HVAC
Satisfied Customers: 627
Experience:  owner of Island Pro-Craft
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I have and I comfort S 30 and my display screen went blank

Customer Question

Hi I have and I comfort S 30 and my display screen went blank after tripping our breaker I need help to get it back up
Submitted: 1 year ago.
Category: HVAC
Expert:  Eddie replied 1 year ago.

do you know what breaker it is in the electrical panel box?

Customer: replied 1 year ago.
I don't. But it was flipped back immediately.
Customer: replied 1 year ago.
I just need to get the touchscreen to come back on....
Customer: replied 1 year ago.
The switch that was flipped was the 2 yellow and black ones
Expert:  Eddie replied 1 year ago.

okay we can try this............ I would like you to go to the breaker and then switch them ALL the way to the OFF position and then back to the ON ..............lets see if this will resolve the issue .........they have to be the ones that were flipped

Customer: replied 1 year ago.
just the ones that were tripped?
Expert:  Eddie replied 1 year ago.

yes .......they should be to your burner

Customer: replied 1 year ago.
I did but still nothing on the display.
Expert:  Eddie replied 1 year ago.

do you know if your burner is working?

Customer: replied 1 year ago.
No. How do I check it?
Expert:  Eddie replied 1 year ago.

well you would hear it .........a motor .....a circulator .....like water going through

Expert:  Eddie replied 1 year ago.

lets try re-setting the thermostat ............there should be a center button ...........press and hold that for 5 seconds

Customer: replied 1 year ago.
Gotcha. I found the unit and nothing is on.
Customer: replied 1 year ago.
Where is the center button located? There aren't any buttons on the touchscreen
Expert:  Eddie replied 1 year ago.

okay I have a different model............give me a few minutes

Customer: replied 1 year ago.
K. It is a icomfort s30
Customer: replied 1 year ago.
Are u still there?
Expert:  Eddie replied 1 year ago.

I think if we do a reset on this it will wipe out all your programming and you will have to redo it .............is that okay ..............and you aren't getting anything on the screen right ?

Customer: replied 1 year ago.
Correct. Nothing on the screen the whole unit is shut down so we will need to reboot.
Expert:  Eddie replied 1 year ago.

do you know if there is a battery in there?

Customer: replied 1 year ago.
It is a new system so we didn't have any temps really programmed.
Expert:  Eddie replied 1 year ago.

well thats a plus

Customer: replied 1 year ago.
Is there a button I can push on the access point (looks like a router)
Expert:  Eddie replied 1 year ago.

sure we can try that ...........we might have to take it off if this doesn't reset

Customer: replied 1 year ago.
Did u receive the pic of the router in our closet?
Expert:  Eddie replied 1 year ago.

there is a center button there .............press and hold that for 5 seconds

Customer: replied 1 year ago.
I did
Customer: replied 1 year ago.
But nothing happened
Expert:  Eddie replied 1 year ago.

okay .........unplug the router and shut off the breaker ..........then come and plug it back and turn on the breaker ...........its imperative that you are getting the right breaker switch so we are not making a mistake trying to reset this

Customer: replied 1 year ago.
Unfortunately there is not a place to unplug the router
Expert:  Eddie replied 1 year ago.

there are lights on it ......after shutting the breaker see if the lights went out

Expert:  Eddie replied 1 year ago.

if not you'll have to find that circuit too

Customer: replied 1 year ago.
No lights are lit up before I turn off the circuit.
Customer: replied 1 year ago.
It is as if there is no power but all breakers are on right now
Expert:  Eddie replied 1 year ago.

you made sure to turn it ALL the way off and then back on .......because the router should give some kind of indicator light ........they all have that

Expert:  Eddie replied 1 year ago.

do me a favor take a picture of your panel box too

Customer: replied 1 year ago.
Let me know if this helps
Expert:  Eddie replied 1 year ago.

why did you think the yellow and black was to your burner?.......were they marked like that ?.............and I see some things are marked can you give me a picture of those.............and we will have to do this by phone soon

Customer: replied 1 year ago.
Because the yellow and black were the only ones I accidentally moved.
Customer: replied 1 year ago.
I appreciate your time and help at this point I am just going to call for somebody to come out and fix.
Thanks!
Expert:  Eddie replied 1 year ago.

it probably is the breaker

Expert:  Eddie replied 1 year ago.

want to give me a call ?

Customer: replied 1 year ago.
Sure
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Oops. I tried to push the talk function.
Expert:  Eddie replied 1 year ago.

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