How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eddie Your Own Question
Eddie
Eddie, Home Improvement Contractor
Category: HVAC
Satisfied Customers: 626
Experience:  owner of Island Pro-Craft
90350505
Type Your HVAC Question Here...
Eddie is online now
A new question is answered every 9 seconds

I have and I comfort S 30 and my display screen went blank

Customer Question

Hi I have and I comfort S 30 and my display screen went blank after tripping our breaker I need help to get it back up
Submitted: 11 months ago.
Category: HVAC
Expert:  Eddie replied 11 months ago.

do you know what breaker it is in the electrical panel box?

Customer: replied 11 months ago.
I don't. But it was flipped back immediately.
Customer: replied 11 months ago.
I just need to get the touchscreen to come back on....
Customer: replied 11 months ago.
The switch that was flipped was the 2 yellow and black ones
Expert:  Eddie replied 11 months ago.

okay we can try this............ I would like you to go to the breaker and then switch them ALL the way to the OFF position and then back to the ON ..............lets see if this will resolve the issue .........they have to be the ones that were flipped

Customer: replied 11 months ago.
just the ones that were tripped?
Expert:  Eddie replied 11 months ago.

yes .......they should be to your burner

Customer: replied 11 months ago.
I did but still nothing on the display.
Expert:  Eddie replied 11 months ago.

do you know if your burner is working?

Customer: replied 11 months ago.
No. How do I check it?
Expert:  Eddie replied 11 months ago.

well you would hear it .........a motor .....a circulator .....like water going through

Expert:  Eddie replied 11 months ago.

lets try re-setting the thermostat ............there should be a center button ...........press and hold that for 5 seconds

Customer: replied 11 months ago.
Gotcha. I found the unit and nothing is on.
Customer: replied 11 months ago.
Where is the center button located? There aren't any buttons on the touchscreen
Expert:  Eddie replied 11 months ago.

okay I have a different model............give me a few minutes

Customer: replied 11 months ago.
K. It is a icomfort s30
Customer: replied 11 months ago.
Are u still there?
Expert:  Eddie replied 11 months ago.

I think if we do a reset on this it will wipe out all your programming and you will have to redo it .............is that okay ..............and you aren't getting anything on the screen right ?

Customer: replied 11 months ago.
Correct. Nothing on the screen the whole unit is shut down so we will need to reboot.
Expert:  Eddie replied 11 months ago.

do you know if there is a battery in there?

Customer: replied 11 months ago.
It is a new system so we didn't have any temps really programmed.
Expert:  Eddie replied 11 months ago.

well thats a plus

Customer: replied 11 months ago.
Is there a button I can push on the access point (looks like a router)
Expert:  Eddie replied 11 months ago.

sure we can try that ...........we might have to take it off if this doesn't reset

Customer: replied 11 months ago.
Did u receive the pic of the router in our closet?
Expert:  Eddie replied 11 months ago.

there is a center button there .............press and hold that for 5 seconds

Customer: replied 11 months ago.
I did
Customer: replied 11 months ago.
But nothing happened
Expert:  Eddie replied 11 months ago.

okay .........unplug the router and shut off the breaker ..........then come and plug it back and turn on the breaker ...........its imperative that you are getting the right breaker switch so we are not making a mistake trying to reset this

Customer: replied 11 months ago.
Unfortunately there is not a place to unplug the router
Expert:  Eddie replied 11 months ago.

there are lights on it ......after shutting the breaker see if the lights went out

Expert:  Eddie replied 11 months ago.

if not you'll have to find that circuit too

Customer: replied 11 months ago.
No lights are lit up before I turn off the circuit.
Customer: replied 11 months ago.
It is as if there is no power but all breakers are on right now
Expert:  Eddie replied 11 months ago.

you made sure to turn it ALL the way off and then back on .......because the router should give some kind of indicator light ........they all have that

Expert:  Eddie replied 11 months ago.

do me a favor take a picture of your panel box too

Customer: replied 11 months ago.
Let me know if this helps
Expert:  Eddie replied 11 months ago.

why did you think the yellow and black was to your burner?.......were they marked like that ?.............and I see some things are marked can you give me a picture of those.............and we will have to do this by phone soon

Customer: replied 11 months ago.
Because the yellow and black were the only ones I accidentally moved.
Customer: replied 11 months ago.
I appreciate your time and help at this point I am just going to call for somebody to come out and fix.
Thanks!
Expert:  Eddie replied 11 months ago.

it probably is the breaker

Expert:  Eddie replied 11 months ago.

want to give me a call ?

Customer: replied 11 months ago.
Sure
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
Oops. I tried to push the talk function.
Expert:  Eddie replied 11 months ago.