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airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 7715
Experience:  Furnace, A/C and heat pump specialist.
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, sure I have a payne model pg8jaa/maa furnace. the

Customer Question

Customer: ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: sure I have a payne model pg8jaa/maa furnace. the thermostat has new batteries and the air conditioner unit works but the furnace is not fired up and is not blowing heat.
JA: OK got it. Last thing — HVAC Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: HVAC
Expert:  airheatman replied 10 months ago.

Can you provide model on furnace and tell me if your outdoor is an air conditioner or a heat pump? And how you have thermostat wired.

Customer: replied 10 months ago.
Payne model pga8jaa/maa not fired up
Customer: replied 10 months ago.
replaced batteries in thermostat
Customer: replied 10 months ago.
air condition working but furnace is not firing up
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
outdoor is air conditioner unit
Expert:  airheatman replied 10 months ago.

The website does offer phone call service for an additional fee of 18.00.If you select the additional service offer, you may get a different technician.Accepting the offer automatically charges you for the question as well as the additional 18.00 phone call fee. We can work here until finished at no additional fee.If you do want a phone call and don't mind the extra fees let me know ,otherwise we will continue here.

Lets do this,go to furnace and look on control board and see if we have a light flashing on control board

Customer: replied 10 months ago.
let's continue here my wife is freezing....
Expert:  airheatman replied 10 months ago.

Lets do this,go to furnace and look on control board and see if we have a light flashing on control board

If blinking tell me pattern of blinking

Customer: replied 10 months ago.
i am going to the furnace
Expert:  airheatman replied 10 months ago.

That will tell us where to start

Customer: replied 10 months ago.
i am at the furnace. let me check for you...
Expert:  airheatman replied 10 months ago.

If furnace has a peephole, look inside.If not remove bottom panel and hold door switch in

Customer: replied 10 months ago.
i have removed the panel
Customer: replied 10 months ago.
i see no lights
Expert:  airheatman replied 10 months ago.

With thermostat calling for heat, hold door switch in so we have power to furnace. (Power goes off when removing bottom panel)

Customer: replied 10 months ago.
i have the thermostat really low now. I will need to raise the temp to call for heat...
Expert:  airheatman replied 10 months ago.

Raise high so it stays calling for heat

Customer: replied 10 months ago.
i now have the thermostat set to 85 calling for heat with the door panel off
Expert:  airheatman replied 10 months ago.

Push in door switch

Customer: replied 10 months ago.
I don't see that switch...i am looking ...
Customer: replied 10 months ago.
where is the switch located? what color?
Expert:  airheatman replied 10 months ago.

Bottom panel pushes in when in place

Customer: replied 10 months ago.
that's an awesome diagram, but I don't see that switch. my view is totally different. can I put the panel back and see if it pushes the switch in?
Expert:  airheatman replied 10 months ago.

Do you have a peephole to see board with panel on?Also if you have a picture might help me.Are you looing at control board?If not remove other panel

Customer: replied 10 months ago.
i just snapped a picture...
Expert:  airheatman replied 10 months ago.

If you have a paper clip icon on your page you can attach using that link.Or

You can upload the pictures using the tiny pic site .

Here is a link to the site.

http://tinypic.com/

Click on Browse , select the file from your folder.then click UPLOAD NOW.

They will give you a quote to enter in the box to verify you are a human.Enter the quote and click UPLOAD NOW

You will see your picture on right side of screen.

Then copy the link URL for email & IM

Paste that link here on the site.

Customer: replied 10 months ago.
ok... that's taking some time...do you have an email address or text number i can send to...
Expert:  airheatman replied 10 months ago.

We can only communicate here on site

Customer: replied 10 months ago.
np give me a minute....
Expert:  airheatman replied 10 months ago.

Standing by

Customer: replied 10 months ago.
almost there...
Customer: replied 10 months ago.
still working on it...
Customer: replied 10 months ago.
r u there? i see an upload tab but now browse tab...
Expert:  airheatman replied 10 months ago.

I am here

Customer: replied 10 months ago.
http://tinypic.com/r/2znnzb7/9 here you go....whew!
Customer: replied 10 months ago.
did you get it?
Customer: replied 10 months ago.
hello...
Expert:  airheatman replied 10 months ago.

Got pic but we ned to be in bottom section of furnace

Customer: replied 10 months ago.
i see ... oh my ...this will be quick...must remove a few screws....
Expert:  airheatman replied 10 months ago.

Standing by.

Customer: replied 10 months ago.
the furnace just started making a humming noise....and nothing else...
Expert:  airheatman replied 10 months ago.

Let me know when you get to board on blower housing where light is

Customer: replied 10 months ago.
ok we are getting somewhere.... i remove the panel cover and the switch is off and the humming stopped. where shall i go from here?
Expert:  airheatman replied 10 months ago.

Do you see light on board?

Expert:  airheatman replied 10 months ago.

And do you see the door switch?

Customer: replied 10 months ago.
affirmative.
Expert:  airheatman replied 10 months ago.

Push and hold switch and tell me what happens and what light does

Customer: replied 10 months ago.
red light blinks and blowing lots of air...
Expert:  airheatman replied 10 months ago.

count number of short blinks and number of long blinks

Customer: replied 10 months ago.
do you mean to count the short and long blinks before it starts to blow air or until when?
Expert:  airheatman replied 10 months ago.

As soon as blinking starts

Customer: replied 10 months ago.
seems like on short one long and one short...
Customer: replied 10 months ago.
one short one long and one short....
Expert:  airheatman replied 10 months ago.

Does the small vent motor come on and will it spin by hand if not?

Customer: replied 10 months ago.
is that the fan in the first image i sent to you?
Customer: replied 10 months ago.
if so it does not come on, and i can only spend it by hand clockwise not counter.
Customer: replied 10 months ago.
hello..
Expert:  airheatman replied 10 months ago.

I have to leave for the evening so I will open to other experts so you do not have to wait.

Customer: replied 10 months ago.
tell me about the motor....
Customer: replied 10 months ago.
hello....
Customer: replied 10 months ago.
hello
Expert:  airheatman replied 10 months ago.

Sorry getting ready to leave for the day. Before I go try one more thing. Take a wire or jumper or pair of needle nose pliers and connect the R and W wire on control board where thermostat wires connect and with door switch held in see if furnace will light.http://i.imgur.com/JprQdYv.png

Customer: replied 10 months ago.
where do the thermostat wires connect on the control panel?
Expert:  airheatman replied 10 months ago.

Terminals marked R W G Y C

Customer: replied 10 months ago.
i am with you. give me a minute to get to the furnace in the basement...thanks
Customer: replied 10 months ago.
r u there?
Customer: replied 10 months ago.
please help
Expert:  airheatman replied 10 months ago.

I am here

Expert:  airheatman replied 10 months ago.

You should see the thermostat wires connecting to the board in bottom of unit

Customer: replied 10 months ago.
ok ...do i unscrew the screws and then pull and connect them together?
Expert:  airheatman replied 10 months ago.

NO we want to jump the actual terminals on the board.http://i.imgur.com/JprQdYv.png

Customer: replied 10 months ago.
i have needle noise pliers.
Expert:  airheatman replied 10 months ago.

OK push door switch in and jump R and W with needle nose to see if heater will come on

Customer: replied 10 months ago.
do put the pliers on the connections before pushing the door switch in or after?
Expert:  airheatman replied 10 months ago.

Doesn't matter as long as both are done

Customer: replied 10 months ago.
ok. i placed the needle nose on the R and W and held the switch in for at least 30 seconds and the furnace does the same as before... just appears to be blowing air and the red light blinking.
Expert:  airheatman replied 10 months ago.

What is blink pattern now?

Expert:  airheatman replied 10 months ago.

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

Customer: replied 10 months ago.
i will check but my connections are labeled G C W Y R not R W Y G C
Expert:  airheatman replied 10 months ago.

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

Customer: replied 10 months ago.
seems like one long and two short blinks
Expert:  airheatman replied 10 months ago.

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

Expert:  airheatman replied 10 months ago.

I meant to tell you.The blower should run nonstop for 90 seconds.Then light should turn solid and the vent motor should come on starting heat cycle. If you did not hold door switch and jumper on R and W for at least 90 seconds, Do it again and keep doing for 90 seconds.

Customer: replied 10 months ago.
i did it for 90 and 1 min and 54 secs. the last time the light held solid and the blowing stopped and the furnace was just humming until i release the switch and removed the plier.
Expert:  airheatman replied 10 months ago.

OK if just humming. we may have a bad inducer vent motor. Lets concentrate on that.

Customer: replied 10 months ago.
ok
Customer: replied 10 months ago.
what does that entail?
Expert:  airheatman replied 10 months ago.

Do you see that little rubber hose between vent motor and the pressure switch (pressure switch has the yellow and orange wires)

Customer: replied 10 months ago.
taking a look for that....
Customer: replied 10 months ago.
Expert:  airheatman replied 10 months ago.

Tape or hold door switch in to keep power to furnace .Turn thermostat to call for heat.Remove the rubber hose from inducer. Leave attached to pressure switch. then suck on end of hose and see if pressure switch clicks and closes and if furnace will ignite.

Customer: replied 10 months ago.
i am going to turn the thermostat to call for heat and get tape... be right back...
Expert:  airheatman replied 10 months ago.

OK

Customer: replied 10 months ago.
how long should it take to ignite?
Expert:  airheatman replied 10 months ago.

No more than about 30 seconds

Customer: replied 10 months ago.
ok... will try now...be right..
Expert:  airheatman replied 10 months ago.

Standing by

Customer: replied 10 months ago.
dang....hope i didn't inhale something i shouldn't have. ... i heard the pressure switch click with the suction ...furnace just hums
Expert:  airheatman replied 10 months ago.

I think we have an issue with that inducer motor.Do you have a multi meter for checking voltage?

Customer: replied 10 months ago.
i don't know what that is.. this is my first time in a furnace
Customer: replied 10 months ago.
sorry..oh..no i don't..
Expert:  airheatman replied 10 months ago.

I think probably going to be best to get a tech there to troubleshoot as some of the necessary test are going to require the meter and being familiar with what to do.It would be awfully easy to cause harm to yourself to damage to equipment or even home if not familiar with working on the furnace .

Customer: replied 10 months ago.
thanks for that advice. but...does it appear to be the inducer motor though or not necessarily.
Expert:  airheatman replied 10 months ago.

That is what it sounds like.The inducer has to start before anything else.But I hate to condemn it since board is not giving us an error code of pressure switch it could be board.

Customer: replied 10 months ago.
ok so if it is the board is that more serious than inducer motor?
Expert:  airheatman replied 10 months ago.

Probably about same price but hate to tell you which one to change without troubleshooting with a meter

Customer: replied 10 months ago.
if it is the board, is that more serious than the inducer motor?
Expert:  airheatman replied 10 months ago.

Board will probably actually cost a little less than inducer to replace.

Customer: replied 10 months ago.
ok..i am impressed with your service...thanks for the help...scheduled a tech to take a look.
Expert:  airheatman replied 10 months ago.

If you have further questions, please let me know.

Thanks for letting me work with you.If my answer has been polite, professional,and thorough, please click one of the ratings now. If you still need help let me know!.Expert is not paid for assisting you until you rate answer.Feel free to follow up for 30 days at no additional cost. Bonus always appreciated if you feel justified.

Leaving a poor service rating will not automatically refund your money,but reflects poorly on your expert. You have to request a refund if not satisfied with the information provided being accurate.