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BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22092
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
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My brand new 12,000 btu klimaire 15 seer dc inverter

Customer Question

Hi,
My brand new 12,000 btu klimaire 15 seer dc inverter ductless mini split heat pump air conditioner 208 230 volt, unit, which was installed in our new home, does not hear at all.
It does cool.
Any suggestions?
Submitted: 10 months ago.
Category: HVAC
Expert:  BillyHvac replied 10 months ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying.

Customer: replied 10 months ago.
i do still need help
Expert:  BillyHvac replied 10 months ago.

does the unit run in heat mode but just does not heat....or the outdoor unit does NOT run?

Customer: replied 10 months ago.
The outside unit runs and the display inside says heat mode. But it does not heat, nor does the fan run in heat mode.
Expert:  BillyHvac replied 10 months ago.

thank you...this could be a board or reverse valve issue. Are you able to see if reverse valve is getting power?

Customer: replied 10 months ago.
I don't know how to tell that. How can I observe that and what is the reverse valve.
Customer: replied 10 months ago.
Please send an email allerting me to***@******.***