Have HVAC Questions? Ask an HVAC Expert for Answers
I will need to gather some more information before I can answer your question(s). Please provide all information I ask for as I am not on site and you, essentially, become my "eyes and ears". In some cases, I may require some readings such as voltage before I can provide you with a satisfactory answer. If you are not equipped to perform these tests, the ability to work through to a solution may not be possible. We always recommend all work be performed by a licensed professional. At the end of our dialog, you will have a chance to rate my service, but please wait until we are done and you have your answer(s).
Can you give me full model number, please? This will be found inside the top door on a tag. Also, not if when you turn it on, there is an LED flash code. This will be seen usually down by the furnace board through a small window. If it is flashing, need you to count the number of flashes.