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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My name is ***** *****
, I have a Ruud Slhouette II and

Customer Question

Customer: good morning. My name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: I have a Ruud Slhouette II and the heater won't blow out hot air, just cool. I am thinking I may need to replace the hot surface ignitor.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to HVAC Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Sure, I also noticed that when I took the door off and tricked it to see if there is any fire coming. I didn't see any flame.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

I need the actual model number of your unit. It's on the rating tag inside the blower compartment

Customer: replied 1 year ago.
Never mind, I am at work and didn't realize it was going to be this much work. I wasn't planning on joining a membership and your original message stated the charge would be $18 now I see that I have a membership and I am getting charged $23. I want cancel and get a refund. how do i go about this?
Expert:  Rick replied 1 year ago.

Contact customer service at

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