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I apologize for the delay. I just logged on and saw that no one had picked up your question yet.
Do you still need assistance?
is unit over 1 yr old (warranty question), and was this a contractor install or a homeowner install?
Head office - might be worth an email to technical support -
Main Mailing Address and Contact NumbersHC SHINCO INTERNATIONAL PTE LTD37 Tannery Lane #02-03Tannery House, Singapore 347790
Tel: +65 6837 0717Fax: +65 6837 3421General Enquiry:E-mail: *****@******.***Technical Support:E-mail:*****@******.***Tel:+65 67484338
Did you get any form of response?
OK leave it with me I will give them a call later in the day.