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Do you have an exact model? The 5000 deluxe is a series.Some were heat and cool and some were just cool
Honestly to say without knowing the exact model and making sure whether it was a heat pump window unit or an air conditioner with a heat strip there really is no way to tell.If it is heat pump, the heating will normally be about 60 per cent of the cooling capacity. So heating btus on a 5K cooling would be about 3000 btus
You may request a refund if you would like.Leaving a negative rating does not credit you, just send back to my desk. But if I told you a concrete answer based on info provided it would just be an educated guess.