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Kcrand36
Kcrand36, HVAC Mechanic
Category: HVAC
Satisfied Customers: 77
Experience:  Owner at Advantage Repair
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My carrier system shutoff because of block and drip tray

Customer Question

Hi my carrier system shutoff because of block and drip tray filled up while out of town. We cleaned the pipes and tested the flow shutoff. The system is on but my wall thermostat will Not power on. Why would the emergency shutoff effect my thermostat? Thanks for any help. System is 3.5 years old in a new build
Submitted: 1 year ago.
Category: HVAC
Expert:  Kcrand36 replied 1 year ago.

Good Evening, I am Kevin one of the tech's here on JA.

Customer: replied 1 year ago.
Hello Kevin
Expert:  Kcrand36 replied 1 year ago.

can you tell me a little more about your system and where it is located?

Customer: replied 1 year ago.
Expert:  Kcrand36 replied 1 year ago.

ok this may be rather simple, but I really need to know what part of the country your in, ( are you running ac or heat )?

Customer: replied 1 year ago.
U.S.
South Carolina it's been warm so mostly AC
Expert:  Kcrand36 replied 1 year ago.

ok, so the bigger question is, why did the pan fill up? was there a plug in the drain?

Customer: replied 1 year ago.
it's happened before so I new how to unclog
Expert:  Kcrand36 replied 1 year ago.

ok, and it has shut off the thermostat before?

Customer: replied 1 year ago.
Not sure, the tech was here last time
Expert:  Kcrand36 replied 1 year ago.

try pulling off the front cover of the thermostat. see if it pulls off. I would suspect a battery operated thermostat.

Expert:  Kcrand36 replied 1 year ago.

has the thermostat shut off before? you said this happened before and you unclogged it.

Customer: replied 1 year ago.
Negative no battery
Customer: replied 1 year ago.
K, you have the option of both so I put batteries in the thermostat and its powered on. I followed the instructions to restart the system. It's powered on in the attic but it's not pushing air
Expert:  Kcrand36 replied 1 year ago.

turn the fan switch to the on position. tell me if the fan starts.

Customer: replied 1 year ago.
It s on, nothing
Expert:  Kcrand36 replied 1 year ago.

turn the ac to on and set the thermostat to a lower setting that actual temperature.... what happens?

Expert:  Kcrand36 replied 1 year ago.

you may need to wait for up to 5 minutes as some thermostats have built in "time delays"

Expert:  Kcrand36 replied 1 year ago.

You still have nothing?

Expert:  Kcrand36 replied 1 year ago.

I'm assuming that I have answered your question because you had no display in your thermostat. Now you do as you have stated. I have not received any further response from you.

Thank you for using Just Answer

Happy New Year.

Kevin

Customer: replied 1 year ago.
Sorry it's still not firing, I've tried just about everything.
Expert:  Kcrand36 replied 1 year ago.

Good Morning Carson.

Let me know when your available so we can check to make sure we don't have a defect thermostat.

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