Have HVAC Questions? Ask an HVAC Expert for Answers
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
Does the fan run when set to FAN ON at the thermostat? If not check the board fuse in the furnace on the board. If the fan does run check and make sure you have the correct wire to the "W" terminal on the thermostat that is the heat terminal. Lastly make sure the settings are selected correctly for you particular system in the setup menu on the thermostat. Let me know if you need more help and what system you have exactly.
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Hi i am dan. I can help you with this. So you have a heat pump correct? Does it also have electric heat back up?