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Hello, if you can see the pilot flame, then the problem is most likely a bad remote control or a bad gas valve.
This is not an easy trouble shooting process, let me know a lot about your skill sets and if you have a multi meter or not, and wish to do some tests on the gas valve circuits or not.
If not, tell me which direction you are from the center of the nearest city, or town and I will see if I can find a well rated fire place insert service outfit for you.