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HI my name is***** will be happy to assist you today. May I have your first name?
I just clocked in and see that your question has not been picked up. Experts normally only take questions with equipment they excel in. First, I would like to point out that if you were charged $500 I would contact the company you hired and demand that they come out and fix the problem. If we can get resolution before they come out, I would ask for a refund. Please verify/provide information for the following questions:
1. What is the model # ***** your New Thermostat on problem zone 1
2. What type of zone valves do you have
3. Does the boiler seem to be functioning normally, you have hot supplys going to zone valves
4. If all other zones are off does problem zone 2 maintain warm air delivery?
It appears as though you are offline, I will be checking back frequently as I help other customers. Please leave this browser open as I will be checking in from time to time through the evening. Also, we do offer Additional services, if preferred, additional services allows us to exchange personal information and live phone consultation. Sometimes this is the better option for folks as more information can be exchanged quicker through resolution.
What controls each zone, a zone valve or are they pumped individually?
If they are individually pumped, what controls the pump, is there a zone control panel?
If temperature problem zone works ok without any other zones running then it sounds like a flow issue, i.e. not enough flow is going through air handler to maintain temp. With new thermostat did you install the batteries?
I definately have some ideas. We can also offer additional services which would include a phone consultation. Let me know if you are interested in that.
I am glad you got it handled. Sorry I couldn't be of more help but with the information of the tech saying the aquastats were ok of course had me going in the absolute wrong direction. Please consider Just answer in the future for help. Cheers, Natech