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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Do you see a set screw on the top and bottom generally these are just large thumb screws. Then the panel should come off to get at the filter plate. Get a small step ladder as the one on the top may be hard to see.
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