How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 19555
Experience:  40+ yrs. experience as a licensed oil & gas technician.
94766
Type Your HVAC Question Here...
Rick is online now
A new question is answered every 9 seconds

I have fireplace logs (VS30PE) which I installed 14 years

Customer Question

I have fireplace logs (VS30PE) which I installed 14 years ago. The logs will burn, but when the thermostat turns them on, there is a 3 to 7 sec. delay, producing a gas smell, before coming on with a Whoof. If I stand at the logs when the switch clicks, it often lights just a couple of inches around the pilot, and if I immediately blow on these flames, it starts. What is causing this delay?
Submitted: 1 year ago.
Category: HVAC
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can

continue our conversation.

What you describe indicates that your burners are dirty and need to be cleaned