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Hello my name is ***** ***** will be my pleasure to assist you. What is the model and model number of your thermostat?
can you tell me what the wire connections are to the thermostat and there wire colors with terminals?
it is a heat pump thermostat. the question is. is it set up for a heat pump in the install menu and wiring.
okay the wiring seems correct we will have to check the thermostat setup.
you have it back on now?
what is the setting for 0190?
is the outside unit running?
ok that is right.
is the outside unit running is there warm air coming from the vents?
okay good. It sounds like the unit is running normal. when the em heat was on the unit did not put on warm air?
you can it will take a little while for it to responds as there is a 5 minute delay. before it will kick back on to prevent damage to the outside unit.
good then it sounds like it came back on.
there seems to be an issue with the electric heat banks that come on when the temperature outside is to low or the unit outside is in defrost.
that may have been the issue. the cycle time between heat and cool. If it happens again you may have to take the thermostat off the wall plate to reset. the thermostat.
I would run it either in heat mode only or cool mode only. not in auto.
that will be your best solution.
you are very welcome!!
yes this will be very important on cooler days as you want as much air flow across the outside coil as you can get.
you are very welcome, have a wonderful day.