Have HVAC Questions? Ask an HVAC Expert for Answers
Can you provide me more details? Furnace not working or ac not working?
OK when you say thermostat works, do you mean it has display but will not turn anything on?
OK ifyou select FAN ON. will blower come on?
Does any air come out the vents when you select fan on?
OK look on the unit and give me the complete model so I can pull a manual. The number you provides is just a series.
No problem. Ok, you have what is known as a spilt system heat pump. So there is an indoor unit somewhere. Lets locate it and get me model on it.
It will be in a closet, attic or basement. Find where the return air grille is and that will help you locate it.
Can you do some hands on ?If so, go to thermostat,remove front to expose wires.Jump R and G and tell me if you get air at vents.
Loosen the terminal where G is and touch the G wire to R
That is correct.What we are doing is bypassing the thermostat to see if fan will come on.This will give us an idea if issue is with unit or thermostat
Did you leave it long enough for blower to come on?
No, not outdoor.Outdoor should only come on when calling for heat or cool. We are concentrating just on indoor unit.With red and green connected indoor fan should blow air out vents
Ok your problem is with indoor unit. We will have to locate it and get a volt meter to troubleshoot to find out why it is not coming on.If you do not have a volt meter you will need to get one or call in a tech to troubleshoot.
If you do not have a volt meter you will need to get one or call in a tech to troubleshoot
If you would like, yes.We are only paid if you are satisfied that the expert has provided accurate information.You should see a dop down menu on your screen to request a refund if you choose to end the conversation .
At this point. we have done all the troubleshooting we can do without a meter.If you do not want to obtain a meter or are not confident in troubleshooting, this is as far as we can go. You will need to call in a technician.You should see a dop down menu on your screen to request a refund if you choose to end the conversation