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is your heat function simply the electric strip or do you have the heat pump option also?
Thank you....do you have a meter to determine if the electrical strip has continuity?
Possible solution? That's like saying my car doesn't start whats wrong?
I am going to assume that since you did not answer my question about if you had a meter to determine strip continuity, that you do not have a meter, or do not know how to test for continuity.
This is 220v. If you are not well versed electrically I would take it in for repair. So since I am not going to give you a fix I am forwarding to customer service for you. If you opened the unit you would see it could be many things.
I wish you the best